Importance of Record-Keeping

One of the most valuable tools a builder can have on any project is not in the toolbox — it’s good record-keeping. 

Accurate records support you at every stage of the build. From contracts and approvals through to site diaries, inspection photos, and correspondence, keeping a clear paper trail can be the difference between a smooth handover and a costly dispute. Regulators, certifiers, and clients all rely on accurate documentation to verify that works comply with the NCC, Australian Standards, and approved plans. 

Well-maintained records also: 

• Protect you legally if disputes arise. 

• Demonstrate compliance during audits and inspections. 

• Provide clarity for subcontractors and suppliers. 

• Support warranty and defect claims by showing what was done, when, and how. 

Our advice is simple: treat record-keeping as part of the build process, not an afterthought. Digital photos, signed checklists, dated communications, and clear file storage can save countless hours down the track. 

At Master Builders ACT, we regularly see situations where good documentation could have prevented disputes or compliance issues. Don’t let poor record-keeping undermine quality work — make it part of your routine on every site. 

If you have any questions or need further guidance, please don’t hesitate to contact our Workplace Relations team: 

📞 (02) 6175 5900
📧 workplace@mba.org.au